Privacy Policy

Our Privacy Commitments

• Neptune contains no advertising or cross-app tracking.
• Neptune does not sell personal information.
• Most library, playback, account, and preference data stays on your device and the services you choose to connect.
• Optional hosted features are designed to transmit only the information needed to provide that feature.

Information Stored on Your Device

Depending on the features you use, Neptune may store information such as:

• Service configuration: Addresses and selected accounts for connected services, such as media servers (e.g., Jellyfin, Plex), request services (e.g., Seerr), and plugin servers.
• Credentials: Authentication tokens, passwords where applicable, and provider API keys in Apple Keychain or platform-protected storage.
• App data: Preferences, profiles, playback state, search indexes, cached metadata and artwork, diagnostic logs, and offline downloads.
• Identifiers: Random device and purchase identifiers used for server sessions, StoreKit purchases, entitlement support, and user-requested diagnostics.

Neptune does not access your photo library, contacts, precise location, microphone, or camera.

Services You Connect

Neptune sends requests directly to services you configure or authorize, including:

• Media servers (such as Jellyfin and Plex): Authentication, library metadata, playback activity, media streams, and account actions.
• Request and discovery services (such as Seerr): Authentication, discovery metadata, media requests, and account actions.
• Neptune Plugin Suite: Settings synchronization, catalog updates, and enabled plugin features hosted by your media server.

Neptune may add support for additional services over time; comparable information is processed for any comparable service you choose to connect.

These services are operated by you or their respective providers. We are not responsible for the practices, availability, or security of servers or services you operate, configure, or connect, including self-hosted servers configured to use unencrypted connections. Their own privacy policies and server settings govern their processing.

Optional Metadata and AI Services

• TMDB: Media identifiers and metadata queries are sent to The Movie Database when TMDB-powered features are enabled.
• Neptune AI: Search text and the limited library context needed to answer the request are sent to Neptune's hosted AI service when selected. Prompts and responses may be retained temporarily in service logs for reliability and abuse prevention.
• Your AI provider: If you configure a supported AI provider (such as Ollama, Google Gemini, or OpenRouter), prompts and relevant context go directly to that provider under its terms and privacy policy.
• Trailer providers: Opening an online trailer can send the trailer identifier and ordinary network information to the selected external service.

AI features are optional. Avoid entering sensitive personal information into a search or prompt. Provider API keys stay in protected device storage and are sent only to authenticate with the provider you selected.

Purchases

Apple processes Neptune Pro purchases. Neptune receives StoreKit entitlement information such as product, subscription status, transaction state, and a random app account token. Neptune does not receive your full payment-card details. Apple's privacy policy governs payment processing.

Diagnostic Reports

Neptune sends no automatic analytics or crash reports. If Neptune adds any automatic diagnostic or update-related data collection in the future, this policy will be updated first, and any such collection will be as described in this policy at the time. A report is uploaded to Neptune only after you choose Send Logs. A report may include information such as:

• App version, build, device model, operating-system version, and random device identifier.
• Configured server name and URL, connection state, Jellyfin and Seerr display names, and administrator status.
• Feature settings, entitlement tier, random app account token, recent logs, and playback-session troubleshooting details such as item names and codec information.

Diagnostic reports are designed to exclude passwords and authentication tokens, and diagnostic text is processed when captured and again before upload to remove credential-like values, URL user-info and query values, and email addresses. Despite these measures, no filtering is perfect. Do not include sensitive personal information in logs, prompts, or support requests.

Diagnostic reports are used to investigate support requests, prevent abuse, and improve reliability. Reports are retained until they are no longer needed for these purposes and are removed during periodic maintenance or upon a verified deletion request; Neptune does not automatically delete diagnostic reports on a fixed schedule. Contact us with the report reference code to request deletion.

Retention and Your Choices

• Remove a connected server or sign out to remove its saved session from Neptune.
• Uninstalling Neptune normally removes its app-container data, subject to platform behavior. Keychain items, including credentials and Neptune's stable purchase-support identifier, may persist after reinstall. Use Erase All Data before uninstalling if you want Neptune to remove those items.
• Delete offline downloads and caches from Neptune's settings.
• Contact support@neptuneplayer.com to request access to or deletion of information held by Neptune's hosted services.

Deleting Neptune does not delete information held by Apple or services you operate or connect; use those services' controls separately.

Your Privacy Rights

Depending on where you live, you may have rights under applicable privacy laws, including the EU/UK General Data Protection Regulation and the California Consumer Privacy Act, to request access to, correction of, deletion of, or a portable copy of personal information we hold about you, to object to or restrict certain processing, and to lodge a complaint with your local supervisory or enforcement authority.

Where the GDPR applies, we process personal information on the following legal bases: performance of our contract with you (providing Neptune and its hosted features), our legitimate interests (service reliability, security, and abuse prevention), your consent where required (optional features you enable), and compliance with legal obligations.

We do not sell or share personal information as those terms are defined under California law, and we do not use personal information for cross-context behavioral advertising. To exercise any of these rights, contact support@neptuneplayer.com. We may need to verify your request, and we will not discriminate against you for exercising your rights.

Security and International Processing

Neptune uses platform-protected storage and encrypted HTTPS connections for hosted services. Self-hosted servers may use unencrypted HTTP if you configure them that way. No method of storage or transmission is completely secure, and we cannot guarantee absolute security. Neptune's hosted services and online providers may process information in countries other than your own, including the United States; where required, we rely on appropriate safeguards for such transfers.

Children

Neptune is a general-audience media client and is not directed to children under 13. Neptune does not knowingly collect a child's personal information through its hosted services.

Changes to This Policy

We may update this policy at any time as Neptune, its features, or applicable law change. The effective date above identifies the current version. Material changes will be communicated through an appropriate app or website notice where reasonably possible. Continued use of Neptune after the effective date of an updated policy means you accept the updated policy to the extent permitted by law.

Contact

Questions, complaints, or requests regarding this policy or your information: