This policy explains what information Neptune processes when you connect your media services, use optional online features, make a purchase, or send a diagnostic report.
Depending on the features you use, Neptune stores:
Neptune does not access your photo library, contacts, precise location, microphone, or camera.
Neptune sends requests directly to services you configure or authorize:
These services are operated by you or their respective providers. Their own privacy policies and server settings govern their processing.
AI features are optional. Avoid entering sensitive personal information into a search or prompt. Provider API keys stay in protected device storage and are sent only to authenticate with the provider you selected.
Neptune does not send library-gap metadata unless you choose Allow. When enabled, Neptune may send metadata about items in your library that are missing from its shared semantic catalog:
No media files or playback history are included. Contributions may be combined with public metadata and other contributions to create catalog results distributed to Neptune users.
Turn Community Catalog Contributions off in Settings > Metadata at any time to stop future submissions. Submitted records are retained while useful to validate, build, and maintain the catalog, and resulting shared catalog entries may remain after you turn contributions off. Contributions are not linked to a Neptune account, so Neptune may not be able to identify a particular prior submission; contact support@neptuneplayer.com with questions or deletion requests.
Apple processes Neptune Pro purchases. Neptune receives StoreKit entitlement information such as product, subscription status, transaction state, and a random app account token. Neptune does not receive your full payment-card details. Apple's privacy policy governs payment processing.
Neptune sends no automatic analytics or crash reports. A report is uploaded to Neptune only after you choose Send Logs. A report can include:
Passwords and authentication tokens are not intentional report fields. Diagnostic text is automatically scrubbed when captured and again before upload to remove credential-like values, URL user-info and query values, and email addresses. Diagnostic reports are used to investigate support requests, prevent abuse, and improve reliability. Neptune does not automatically delete diagnostic reports on a fixed schedule. Reports remain stored until Neptune removes them during manual maintenance or completes a deletion request. Contact us with the report reference code to request deletion.
Deleting Neptune does not delete information held by Apple or services you operate or connect; use those services' controls separately.
Neptune uses platform-protected storage and encrypted HTTPS connections for hosted services. Self-hosted servers may use unencrypted HTTP if you configure them that way. No method of storage or transmission is completely secure. Online providers may process information in countries other than your own.
Neptune is a general-audience media client and is not directed to children under 13. Neptune does not knowingly collect a child's personal information through its hosted services. A parent or guardian who believes a child submitted information should contact us.
We may update this policy as Neptune changes. The effective date below identifies the latest version. Material changes will be communicated through an appropriate app or website notice.
Questions or requests: support@neptuneplayer.com