Terms of Use

1. Neptune

Neptune is a client for media servers and related services, including Jellyfin, Plex, and Seerr. Neptune does not sell, host, or supply your media library. Features, integrations, and supported platforms may change over time.

2. Licence and Acceptable Use

We grant you a personal, limited, non-exclusive, non-transferable, revocable licence to use Neptune on Apple devices you own or control, subject to Apple Media Services terms and these Terms. You may not:

• Use Neptune to access, copy, or distribute content without the rights required by law.
• Attempt to bypass security, purchase, entitlement, rate-limit, or access controls.
• Interfere with Neptune's hosted services or use them unlawfully, abusively, or at unreasonable automated scale.
• Reverse engineer or redistribute Neptune except where applicable law or an included open-source licence expressly permits it.

3. Your Servers, Accounts, and Content

You are responsible for the servers and accounts you connect, the security of your credentials, and ensuring you have permission to access and play the content in your library. Neptune does not control or endorse content supplied by you, your server administrator, or a third-party service.

4. Neptune Pro Purchases

• Prices, billing periods, trial eligibility, and the features included in Neptune Pro are shown before purchase and may vary by storefront.
• Monthly and yearly plans automatically renew unless cancelled at least 24 hours before the end of the current period. Apple charges your Apple Account and manages billing.
• An eligible free trial converts to the selected paid plan unless cancelled before the trial ends.
• You can manage or cancel a subscription in your Apple Account subscription settings. Deleting Neptune does not cancel a subscription.
• A Lifetime purchase is a non-consumable entitlement to the Pro features offered under that product. Buying Lifetime does not automatically cancel a separate subscription.
• Purchases, refunds, Family Sharing, billing disputes, and storefront availability are also governed by Apple's terms and policies.

5. Third-Party Services

Neptune can connect to services operated by others, including media servers, metadata providers, AI providers, and Apple StoreKit. Their availability, content, security, and conduct are outside Neptune's control and governed by their respective terms and privacy policies. We may modify or remove an integration when required by law, provider terms, security, or technical changes.

6. Hosted Services and Fair Use

Hosted features may be subject to reasonable usage, capacity, safety, and abuse-prevention limits. We may temporarily restrict a hosted feature to protect users or service availability. Material limits applicable to a paid feature will be communicated in the app or product description.

7. Intellectual Property and Open Source

Neptune's name, artwork, interface, and original software are protected by applicable intellectual-property laws. Third-party names and content remain the property of their owners. Open-source components are provided under their own licences, available in Neptune's acknowledgements.

8. Availability and Changes

We work to keep Neptune reliable but do not promise uninterrupted or error-free operation. We may update Neptune, add or remove features, end support for an operating-system version, or discontinue a hosted service. Where reasonably possible, material changes affecting paid functionality will be communicated in advance.

9. Disclaimer and Limitation of Liability

To the maximum extent permitted by law, Neptune is provided "as is" and "as available" without warranties of merchantability, fitness for a particular purpose, non-infringement, or uninterrupted availability. Neptune and its developers are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, loss of data, loss of content, or service interruption arising from use of Neptune. Nothing in these Terms excludes rights or liability that applicable law does not allow us to exclude.

10. Suspension and Termination

You may stop using Neptune at any time. We may suspend access to Neptune-hosted services for material violations, fraud, abuse, security risk, or legal requirements. Pro entitlement changes and refunds remain governed by Apple and applicable law.

11. Apple Terms

Apple's Standard Licensed Application End User License Agreement also applies. If these Terms conflict with Apple's Standard EULA on a matter governed by that EULA, the Standard EULA controls.

12. Changes and Contact

We may update these Terms. The effective date below identifies the current version. Continued use after an update means you accept the revised Terms to the extent permitted by law.

Questions: support@neptuneplayer.com